FAQ
You will find your tickets in your customer account, which you can access under "My Festival" on our homepage www.bayreuther-festspiele.de.
Enter your customer number or verified email address and password. Then click on "Login". You do not remember your password or you never used one? No problem! Simply click on "Forgot password?" and enter your verified e-mail address. After clicking "Send", you will receive an e-mail to set a new password.
After the successful registration you will be directed to your customer account, where you can directly view your order. To print your tickets, click on "Tickets".
You will now see a list of all tickets you have purchased. For each ticket, you now have to enter the name of the visitor who wishes to attend the performance on the day of the event. The name entered must match the name on the visitors´ Passport (ID), otherwise access to the event will be denied. Confirm the name by clicking on "Personalize ticket".
Please note that a ticket can only be personalized once! You can choose the time for the personalization and printing of each ticket. However, the latest date for this is always seven days before the performance.
If there are any changes (e.g. due to illness) during the last seven days before the performance, please contact the ticket office not later than 30 minutes before the performance on the respective day.
If you now click on "Download Ticket", it will automatically be downloaded as a PDF file. Now you can print your ticket. If you are unable to open the ticket, you may not have a program to view PDF files on your computer. Please download the Adobe Acrobat Reader. (https://get.adobe.com/reader).
Tickets have to be printed on white A4-sized paper, showing them on a smartphone or a different device is not sufficient. Make sure that the sheet has no patterns or marbling. The bar code must be printed clearly to be scanned at the entrance.
You can fold the paper along the printed lines. Any other manipulation of the ticket is not permitted.
The online immediate procurement starts on March 18, 2018 at 2 p.m. (CET). Please visit our homepage www.bayreuther-festspiele.de.
You can join the queue from 2 p.m. (CET) via a link on our homepage.
All persons who have a customer account at the Bayreuther Festspiele and whose e-mail address has already been verified can take part in the online immediate purchase. (Cf. GTC section 4.).
If you do not have a customer account, please register here:
http://ticketshop.bayreuther-festspiele.de/en
Registration is still possible until March 15, 2018 (11:59 p.m.). The e-mail address must be verified by 12:00 noon on 16 March 2018. For technical reasons, a new registration will not be possible until 20 March 2018, 2 p. m. (CET).
We ask for your understanding that all those who have been offered or allocated tickets for the 2018 festival season in the course of the ordering procedure have to wait until
2 p. m. (CET) on Monday, 19 March 2018
before these customers have the possibility to enter the ticket shop.
To register, you will need your customer number or verified e-mail address and your personal password.
If you don’t know your password – no problem! Please click on the following link:
http://ticketshop.bayreuther-festspiele.de/en (Log in)
Under “Forgot password?” you can reset your password and generate a new one. Please enter your e-mail address and follow the instructions of the e-mail we will send you.
As soon as you have activated the queue, the “first come, first serve”-principle applies.
In the queue itself, credited waiting years, affiliations to associations, memberships, etc. are of NO importance.
Unfortunately, the time span between entering the queue and entrance to the ticket shop cannot be estimated in advance.
If you receive tickets for the 2018 Festival, your previous waiting years expire. It does not matter which tickets you originally ordered and which ones you purchase in the immediate procurement.
Tickets are available for all works. While you are in the queue, the ticket availability of each work will be displayed.
Sample image:
From the queue you can enter the ticket shop, which you have to enter within 10 minutes.
After entering the ticket shop, you will have 30 minutes to select tickets and complete the order process.
It is possible to purchase 4 tickets for each work and a total of up to 8 tickets.
The tickets in your shopping basket must be paid right away. There are three options for immediate payment:
After a successful payment you will receive a confirmation mail, which will also contain your invoice as well as the general terms and conditions.
The online-immediate-payment tickets will be available for download as a PDF file on our homepage www.bayreuther-festspiele.de from the 15th of June 2018. Please log in to your personal customer account, which you can access under “My Festival”.
Each online-immediate-payment ticket must be personalized before printing. It is possible to register names at least seven days before the date of performance. Should the online-immediate-payment ticket have to be transferred at short notice (e. g. due to illness), it can be rewritten at the ticket office of the Bayreuth Festival up to 30 minutes before the beginning of the performance. (Cf. GTC section 6)