If you have received the current order form with your printed customer number and the email address stored in the ticketing system is valid, click on "Login" and then enter your customer number or email address in the fields provided, along with your personal password.
If you have forgotten your password or it is not available, click on "Forgot password?" and then follow the further instructions.
If you have received the current order form with your printed customer number but without your email address, please let us know your valid email address at firstname.lastname@example.org.
If you have changed your e-mail address, you can log in with the e-mail address you used previously and change it under "My Festival" in your customer account. You will then receive another verification e-mail to the newly entered e-mail address.
Please note: Only one e-mail address can be stored in your customer account at any one time. This may not and cannot be used for any other customer account!
To determine whether your online order has been successfully registered, please login again via "Login" (customer number or email address and password). You will then have the option of checking your data stored in the ticket system and your order, which you can change if necessary.
If problems arise during the registration process that you are unable to resolve, please contact us by e-mail at email@example.com.